The demand on Victoria State Emergency Service (VICSES) volunteers during severe weather is huge. A large volume of calls mean that jobs need to be prioritised.

 

VICSES is an emergency services agency and may undertake emergency temporary repairs if required.

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For minor leaks, superficial damage, removal of debris and cutting down of trees that are still standing, please contact a professional tradesperson.

 

Use this quick self-assessment guide to know when to call VICSES

 

Is anyone’s life in danger? Call 000

Are you seeking emergency help in a flood or storm because: A tree has fallen (tree down) and caused structural damage to your home or vehicle? There is damage to your roof or it is leaking significantly? A tree or large branch has fallen and is preventing you from entering or leaving your home? Your property is flooded or about to flood?

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If YES call VICSES on 132 500. Your request for assistance will be logged by our 24/7 call centre. A local volunteer may then contact you for further details.

 

If NO depending on your situation you should: Contact your insurer to make a claim or arrange permanent repairs. Contact a professional tradesperson to repair damage or remove debris, if required.